1. 7-Day Return & Exchange Window

At Cozimu (by BHA Enterprise), we strive to ensure you love your bedding items. If you are not completely satisfied with your purchase, you may initiate a return or exchange request within 7 days from the date of delivery.

2. Eligibility Conditions for Return

To be eligible for a return or exchange, the item must meet the following criteria:

• The product must be unused, unwashed, unstained, and in its original state.
• All original packaging, product tags, and labels must be intact.
• Hygiene Exception: For hygiene reasons, bedding products (such as comforters, sleeping pillows, and mattress toppers) that have been used or laundered cannot be accepted for return or refund unless there is a verifiable manufacturing defect.

3. How to Request a Return

Follow these simple steps to request a return or exchange:

• Email our support team at support@cozimu.com within 7 days of delivery.
• Include your Order Number, phone number, and a brief explanation of the reason for return.
• Attach clear photos or a short video demonstrating any defect, damage, or wrong item received.
• Once approved, we will schedule a reverse pickup from your address via our logistics partner at no extra cost for defective or wrong items.

4. Exchanges & Manufacturing Defects

Since BHA Enterprise manufactures its own high-density polyester wadding and bedding products, every order undergoes strict quality checks. However, in the rare event that you receive a defective or incorrect item:

• We will immediately dispatch a brand-new replacement to you free of cost.
• If the required size or color is out of stock, you will receive a full store credit or direct refund.

5. Refund Processing & Timelines

Once your returned package reaches our facility and passes a quality inspection, your refund will be processed:

• Prepaid Orders (Cards, Net Banking, UPI): Refunds are credited back to the original payment source within 5 to 7 business days.
• Cash on Delivery (COD) / Manual Transfer: Refunds will be transferred directly to your bank account or UPI ID. Our support team will request your bank details securely via email.

6. Order Cancellations

You can cancel your order within 12 hours of placing it or before it has been dispatched from our facility. Once an order has been shipped, it can no longer be canceled, but you may initiate a return upon delivery following the policy guidelines above.