Shipping Policy

1. Delivery Coverage

At Cozimu (by BHA Enterprise), we ship our factory-crafted comforters, pillows, and curtains across Pan-India. Whether you are ordering from major metro cities or regional pin codes, our logistics network ensures direct-to-doorstep delivery.

2. Order Processing Time

We process all orders promptly from our manufacturing facility:

• Orders are dispatched within 1 to 2 business days (excluding Sundays and public holidays) after payment confirmation.
• Orders placed after 3:00 PM IST will begin processing on the following business day.

3. Shipping Charges & Estimated Timelines

We offer transparent and affordable shipping rules for all customers:

• Free Shipping: Available on all orders above ₹999 across India.
• Standard Shipping Fee: A nominal flat fee of ₹79 applies to orders under ₹999.

Estimated Delivery Timelines:

• Mumbai & Maharashtra: 2 – 4 business days
• Metro Cities (Delhi, Bengaluru, Kolkata, Chennai, etc.): 3 – 5 business days
• Rest of India: 5 – 7 business days

4. Order Tracking

Once your order is handed over to our courier partner, you will automatically receive a tracking notification via email and SMS containing:

• The courier partner name (e.g., Delhivery, BlueDart, Xpressbees).
• Your unique Airway Bill (AWB) / Tracking Number.
• A direct link to trace your order in real-time.

5. Non-Availability & Address Errors

Our logistics partners will attempt delivery up to 3 times before returning the package to our warehouse.

• Please double-check your delivery address, landmark, and contact phone number during checkout.
• If an order is returned to us due to an incorrect/incomplete address or unreachability, a re-shipping fee may apply to re-dispatch the shipment.

6. Damaged or Tampered Shipments

Your satisfaction is our top priority. If the outer shipping box or parcel appears severely damaged, open, or tampered with upon delivery:

• Please record a short video or take photos before opening the package.
• Contact us within 48 hours at support@cozimu.com with your Order ID and photo/video proof so we can arrange an immediate replacement.